General Sales Conditions
General Sales Conditions Chalet Chatel & Chalet des Fermes
Payment : Reservations are considered firm only if accompanied by a deposit, deductible at the end of the agreed stay, of 25% of the total amount of the stay. The remaining balance of the stay is to be paid at the latest 45 days before arrival.
Cancellation : All payments will be retained in the event of a cancellation.
Modification of your stay : In case of delayed arrival or early departure, the initial amount of the stay will be charged in full, no refund will be made.
Cancellation insurance : At the time of your confirmation, we offer you the possibility of subscribing to a cancellation insurance.
Arrival : We will do our best to have your chalet ready as soon as possible. However, this will be expected only after 5pm. Please let us know in case of late arrival.
Departure : The chalet must be vacated by 10am at the latest. A penalty of the amount of the night will be applied for any departure beyond this time. Please note that our chalets are non-smoking. In case of non respect, you will be charged the cleaning fee.
General Sales Conditions Chalets des Fermes Collection (except Chalet Chatel and Chalet des Fermes)
Reservation confirmation: a contract is established upon confirmation of the stay. This contract includes all the rental terms and conditions.
Payment : Reservations are considered firm only if accompanied by a deposit, deductible at the end of the agreed stay, of 25% of the total amount of the stay. The remaining balance of the stay is to be paid at the latest 30 days before arrival.
A security deposit of 25% is to be paid no later than 15 days before the start of the rental period.
Cancellation: If the Client cancels his reservation, he/she will not be refunded the sums already paid for the :
- the deposit
- additional services already booked with the Service Provider for the organization of his stay.
If the Client withdraws more than 30 days before the contract takes effect, the Client will lose the deposit paid.
If the Client withdraws less than 30 days before the Contract takes effect, the Client must pay the Agent the full amount of the rent, as a penalty clause.